Product categories

Ordering from us is seen as total acceptance of these conditions.

We often give indicative use(s) with our products to help you choose safely.  Unless the product is marked as a licensed medicine this should be used as a starting point for further research or discussion with your Doctor.  Nothing within this website is intended to replace any Doctors advice or medications.  Always seek the consent of your Doctor before taking licensed or non-licensed herbals or supplements, especially if you are taking any prescribed medications.

All goods remain the property of Moorey’s Health Stores, and, until paid in full.

We do not accept ‘time of essence’ orders.  Orders will be sent as soon as possible upon receipt and payment of your order.  Our average time to your delivery is 4 working days from receipt of order.  However, due to peak demands and product delivery schedules you must allow 14 days for delivery.  We don’t work Sunday or Bank Holidays, all orders will be dealt with on the next working day.

If an ordered product is unavailable we may remove it from the order and send the remaining order, with a refund of removed item.  OR we will probably swap the ordered product for another of same or higher value, maintaining similar ingredients and strength, at no extra cost to you.  If a product is marked out of stock, we don’t have an alternative to send you.

The descriptions within our site are there to assist your ordering safely and efficiently.  However we may vary the prices and descriptions without notice, and cannot be held liable for any errors or omissions.  If you require any specific up to date information about a product please contact us or the manufacturer before ordering.  If an error has been made to the pricing of a product we are not obliged to honour the incorrect price, we will contact you with the correct price and your willingness to proceed, or cancel the order.

We will arrange delivery of products to the card holders address only.  However, the time for delivery will not be essential to the contract between us.  If you do not take delivery of the products or supply inadequate delivery instructions you will still be charged delivery costs, even if postage was free at point of sale, however the cost of products will be refunded.

If there is an error or delivery problem you must notify us in writing within 21 days after the order date. We will not be liable for any loss or damage if you fail to do this.

Orders may be cancelled up to the point they are posted by us, for a full refund of all costs of the order, including postage. To cancel in these circumstances you MUST call our Blackburn store directly on 01254 433363, as we cannot guarantee to read any other method of communication in time.

After this you have 30 days from your order date to return any unwanted products, at your own cost, for a refund of product only.  It is our understanding that licensed medicines cannot be returned.  We recommend the use of a recorded delivery service.  All goods received back should be in a saleable condition to ensure you get a full refund.  Your statutory rights are unaffected.  If goods are received by you in a non-satisfactory condition, return them to us (via 2nd class post), and we will post a replacement and refund your return costs.

Posting outside the UK has customs implications and possible costs and restrictions outside of our control.  We are not liable for any extra costs beyond our normal postage costs.  The customer takes full responsibility for the import, costs and legalities of any products.  Customs seized goods are considered delivered and must therefore be paid in full – no refunds accepted.

Loyalty points are usually added at around 3 points per £ GBP, ex VAT. Some deals and offers may not attract the full  points, or be available to purchase with your free points. Every 67 points earned = 80p off your next order – you must still exceed shipping price point for cheaper delivery after discount.

This site is wholly owned and run by the family firm Moorey’s Health Stores.  If you have any queries regarding the terms and conditions on this site please contact us at

We recycle as much packaging as possible, so the boxes and packing in which you receive your order will likely be second use.

Cookies are used within our site to allow your shopping cart to function and to improve your browsing experience.  We may use anonymous data to improve our offering to you by updating our website according to our customers’ use of the site.

We never pass your personal information to anybody, unless the law requires it.

All information on our website is considered copyright to Moorey’s Health Stores and may not be used for any commercial or journalistic reasons whatsoever.  All third party trademarks and images are acknowledged.  No liability can be accepted for any loss or damage to any person or computer by using our website or products.

We only sell to adults.  By ordering from us you self-certify to being over 18 years old, and you have checked your supplementation with your Doctor.

VAT no:  497 957 950.    Registered in England   Company No:  5327224

English Law is applicable.